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45 Designs. One Pattern.

Every working agent we've designed shares five characteristics. Every failed implementation we've studied was missing at least one....

Jun 27, 2026

She Calls 47 Patients Every Monday. Reaches 19.

The others go back in the pile. Next Monday, the list is longer. It's always longer....

Jun 27, 2026

Eighteen Months of "We Should Use AI"

The board agreed in January. The committee was formed in March. The vendor shortlist was compiled in June. Nothing has been built. It's November....

Jun 19, 2026

94 Years of Experience. Zero Documentation.

Three founding partners. Two senior engineers. Five retirements within five years. A Birmingham consultancy's most valuable asset walks out the door at 5pm ...

Jun 19, 2026

AI Is Brilliant at Reading. Terrible at Caring.

Knowing which one your task needs is the difference between a useful agent and an expensive disappointment....

Jun 13, 2026

She Finds Out When It Hits Trustpilot

By then the damage is done. A Glasgow CS manager's sentiment system was a weekly meeting where four agents reported from memory....

Jun 13, 2026

They Fixed the Wrong Thing for Two Years

Salary reviews. Culture surveys. Better perks. The retention problem was a spreadsheet checked three times in 90 days....

Jun 6, 2026

31% of New Hires Left Within 12 Months

Exit interviews said "I didn't feel set up properly." The onboarding spreadsheet disagreed. The spreadsheet was wrong....

Jun 6, 2026

Why the f*^x didn't someone see this?

The average churned client had been declining for four months. The commercial team spotted 7 of 25. The other 18 left without warning....

May 30, 2026

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