Client Retention

Pillar

AI Is Brilliant at Reading. Terrible at Caring.

Jun 13, 2026

•

6 min read

AI Is Brilliant at Reading. Terrible at Caring.

Knowing which one your task needs is the difference between a useful agent and an expensive disappointment.

Steve Pritchard

Blueprint

Jun 13, 2026

•

9 min read

She Finds Out When It Hits Trustpilot

By then the damage is done. A Glasgow CS manager's sentiment system was a weekly meeting where four agents reported from memory.

AdAI Ed. Team

Blueprint

May 30, 2026

•

7 min read

Why the f*^x didn't someone see this?

The average churned client had been declining for four months. The commercial team spotted 7 of 25. The other 18 left without warning.

AdAI Ed. Team

Pillar

May 30, 2026

•

6 min read

The 4.2-Month Warning Nobody Reads

Clients who churn show a pattern of decline for months before they leave. The signal is in your systems. Nobody aggregates it.

Steve Pritchard

Blueprint

45 Clients Cancelled. Nobody Saw It Coming.

May 21, 2026

•

6 min read

45 Clients Cancelled. Nobody Saw It Coming.

The signals were in five tools. Nobody was connecting them. £414,000 walked out while the team monitored from memory.

AdAI Ed. Team

Blueprint

Mar 9, 2026

•

11 min read

214 "Active" Candidates. 47 Real Ones.

A recruitment agency's CRM was full of ghosts. The pipeline looked healthy. It was rotting from the inside.

AdAI Ed. Team

Blueprint

They Lost Their Biggest Client to a Spreadsheet

Feb 16, 2026

•

9 min read

They Lost Their Biggest Client to a Spreadsheet

£180K in renewals were expiring. Nobody knew until it was too late.

AdAI Ed. Team, +1

Client Retention

7 Reasons SMBs Say "No" to AI Agents (And What's Actually True)

Feb 3, 2026

•

15 min read

7 Reasons SMBs Say "No" to AI Agents (And What's Actually True)

Every objection has a kernel of truth. Here's where the concerns are valid, where they're overblown, and how to make a smarter decision either way.

Steve Pritchard

Client Retention