Client Retention

Pillar

AI Is Brilliant at Reading. Terrible at Caring.

Jun 13, 2026

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6 min read

AI Is Brilliant at Reading. Terrible at Caring.

Knowing which one your task needs is the difference between a useful agent and an expensive disappointment.

Steve Pritchard

Blueprint

Jun 13, 2026

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9 min read

The Support Sentiment Tracking Agent

She finds out when it hits Trustpilot. The signals were in the support inbox three weeks earlier.

AdAI Ed. Team

Blueprint

May 30, 2026

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7 min read

The Customer Health Score Agent

Why didn't someone see this? The signals were in the data. Nobody was reading it.

AdAI Ed. Team

Pillar

May 30, 2026

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6 min read

The 4.2-Month Warning Nobody Reads

Clients who churn show a pattern of decline for months before they leave. The signal is in your systems. Nobody aggregates it.

Steve Pritchard

Blueprint

May 21, 2026

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6 min read

The Churn Early Warning Agent

Forty-five clients cancelled and nobody saw it coming. The usage data had been falling for months.

AdAI Ed. Team

Blueprint

Mar 9, 2026

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11 min read

The Pipeline Velocity Agent

A recruitment agency's CRM was full of ghosts. The pipeline looked healthy. It was rotting from the inside.

AdAI Ed. Team

Blueprint

Feb 16, 2026

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9 min read

The Contract Renewal Agent

£180K in renewals were expiring. Nobody knew until it was too late.

AdAI Ed. Team, +1

Client Retention

7 Reasons SMBs Say "No" to AI Agents (And What's Actually True)

Feb 3, 2026

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15 min read

7 Reasons SMBs Say "No" to AI Agents (And What's Actually True)

Every objection has a kernel of truth. Here's where the concerns are valid, where they're overblown, and how to make a smarter decision either way.

Steve Pritchard

Client Retention