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She Finds Out When It Hits Trustpilot

By then the damage is done. A Glasgow CS manager's sentiment system was a weekly meeting where four agents reported from memory.

They Fixed the Wrong Thing for Two Years

Salary reviews. Culture surveys. Better perks. The retention problem was a spreadsheet checked three times in 90 days.

31% of New Hires Left Within 12 Months

Exit interviews said "I didn't feel set up properly." The onboarding spreadsheet disagreed. The spreadsheet was wrong.