Knowledge Capture

Pillar

Jun 19, 2026

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6 min read

Eighteen Months of "We Should Use AI"

The board agreed in January. The committee was formed in March. The vendor shortlist was compiled in June. Nothing has been built. It's November.

Steve Pritchard

Blueprint

94 Years of Experience. Zero Documentation.

Jun 19, 2026

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9 min read

94 Years of Experience. Zero Documentation.

Three founding partners. Two senior engineers. Five retirements within five years. A Birmingham consultancy's most valuable asset walks out the door at 5pm every day.

AdAI Ed. Team

Blueprint

Jun 6, 2026

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6 min read

31% of New Hires Left Within 12 Months

Exit interviews said "I didn't feel set up properly." The onboarding spreadsheet disagreed. The spreadsheet was wrong.

AdAI Ed. Team

Pillar

Your Best Person Is Doing Your Worst Work

May 11, 2026

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7 min read

Your Best Person Is Doing Your Worst Work

The task is too complex for anyone else and too infrequent for a new hire. So your most capable person does it. Every time.

Steve Pritchard

Pillar

Apr 6, 2026

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11 min read

What Leaves When They Leave?

Every business has one person holding a critical process together. Nobody plans for the day they stop.

Steve Pritchard

Blueprint

Apr 6, 2026

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11 min read

One Retirement Away from Starting Over

60 subcontractors. 20 years of knowledge. Zero documentation. The company's biggest asset walked on two legs.

AdAI Ed. Team

Knowledge Capture

Feb 4, 2026

•

11 min read

Your First 90 Days With a Live Agent

Week-by-week reality of what happens after go-live, including the bumps.

Steve Pritchard

Knowledge Capture

AI Agents for SMBs: What They Actually Are (And What They're Not)

Feb 3, 2026

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13 min read

AI Agents for SMBs: What They Actually Are (And What They're Not)

Forget the hype. Here's what AI agents can genuinely do for a 10-50+ person company - explained without the jargon, buzzwords, or magical thinking.

Steve Pritchard

Blueprint

New Engineers Waited 3 Days to Be Productive

Oct 23, 2025

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8 min read

New Engineers Waited 3 Days to Be Productive

A Dublin engineering firm fixed onboarding coordination and saved €29K annually.

Steve Pritchard

Knowledge Capture

Eighteen Months of "We Should Use AI"

94 Years of Experience. Zero Documentation.

31% of New Hires Left Within 12 Months

Your Best Person Is Doing Your Worst Work

What Leaves When They Leave?

One Retirement Away from Starting Over

Your First 90 Days With a Live Agent

AI Agents for SMBs: What They Actually Are (And What They're Not)

New Engineers Waited 3 Days to Be Productive

Join 5,000+ reading the blueprints and interviews
behind how, and why, SMBs automate

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Socials

Knowledge Capture

Eighteen Months of "We Should Use AI"

94 Years of Experience. Zero Documentation.

31% of New Hires Left Within 12 Months

Your Best Person Is Doing Your Worst Work

What Leaves When They Leave?

One Retirement Away from Starting Over

Your First 90 Days With a Live Agent

AI Agents for SMBs: What They Actually Are (And What They're Not)

New Engineers Waited 3 Days to Be Productive

Join 5,000+ reading the blueprints and interviews behind how, and why, SMBs automate

Quick Links

Subscription

Socials

Join 5,000+ reading the blueprints and interviews
behind how, and why, SMBs automate